Frequently Asked Questions

1. Where does Alba Milano deliver?

We deliver across Pakistan, including major cities and most serviceable areas.

2. How much is shipping?

We offer a flat shipping fee of Rs. 150 on orders delivered anywhere in Pakistan.

3. How long will my order take to arrive?

Orders are generally delivered within 3–7 business days after confirmation. Delivery times may vary depending on your location and courier service.

4. How long does it take to process my order?

Orders are normally processed and dispatched within 1–2 business days.

5. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) may be available for eligible orders and locations.

6. How can I place an order?

Simply select your desired product, choose the required size or variant, add it to your cart, and complete the checkout process with your correct contact and delivery information.

7. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible. We will try to accommodate your request if the order has not already been processed or dispatched.

8. Can I exchange an item?

Yes. Eligible items can generally be exchanged within 7 days of receiving your order.

Items must be unused, unworn, and in their original condition with tags and packaging.

9. Can I return an item?

Yes. Eligible returns can generally be requested within 7 days of delivery.

Please review our Return, Exchange & Refund Policy for complete conditions.

10. What if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide your order number along with clear photos or videos of the item and packaging.

We will review the issue and provide an appropriate solution.

11. How do I choose the correct size?

Please check our Size Guide before ordering. If you are unsure about your size, contact our customer support team with your measurements and we will help you choose.

12. How can I track my order?

If tracking information is available for your order, we will provide the relevant tracking details after your order has been dispatched.

13. What if my delivery is delayed?

Delivery usually takes 3–7 business days, but occasional delays may occur due to courier operations, weather, holidays, or other circumstances.

If your order is significantly delayed, please contact us.

14. Are product colors exactly as shown online?

We make every effort to display product colors accurately. However, colors may appear slightly different depending on your device, screen settings, lighting, or photography.

15. How can I contact Alba Milano?

You can contact us through our Contact Us page.

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

We aim to respond to customer inquiries within 24–48 business hours.

16. Is my personal information safe?

We take reasonable measures to protect your personal information. For more details about how we collect and use your information, please read our Privacy Policy.

Still Have Questions?

We're happy to help. Contact Alba Milano and our customer support team will assist you.

Alba Milano — Elegance, Your Way.