Return, Exchange & Refund Policy

At Alba Milano, we want you to be happy with your purchase. If there is an issue with your order, we are here to help.

Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags and packaging attached.

  • Not be washed, altered, damaged, or used.

  • Include the original order details or proof of purchase.

Items that do not meet these conditions may not be accepted.

Exchanges

If you received the wrong size or would like to exchange an eligible item, contact Alba Milano within 7 days of delivery.

Exchanges are subject to product and size availability. If the requested item is unavailable, you may be offered an alternative or another suitable solution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the item

  • Photos of the packaging, if applicable

After reviewing the issue, we will provide the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or another agreed method.

Refund processing time may vary depending on the payment method and financial institution.

Return Shipping Charges

For a return or exchange due to a wrong item, damaged item, or confirmed product defect, Alba Milano may cover the applicable return shipping costs.

For returns or exchanges due to change of mind, incorrect size selection, or personal preference, the applicable return shipping charges may be the customer's responsibility.

Non-Returnable Items

Returns or exchanges may not be accepted for items that:

  • Have been worn or washed.

  • Have been damaged after delivery.

  • Have been altered or modified.

  • Are missing original tags or packaging.

  • Are returned after the 7-day return period.

  • Show signs of use, stains, odors, or other damage.

How to Request a Return or Exchange

Please contact Alba Milano through our Contact Us page with your order number and the reason for your return or exchange.

Our team will guide you through the process and provide the necessary instructions.

Important

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Alba Milano reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.

Alba Milano — Elegance, Your Way.